You Said What?!

Book excerpt: GetAbstract Summary: Get the key points from this book in less than 10 minutes. Many professionals make common communication mistakes that detract from their image and hamper the clear delivery of their intended message. Ordinary pitfalls, such as interrupting, reacting without planning what to say or not being aware of your image, may be holding you back professionally. Communications experts Kim Zoller and Kerry Preston identify the 16 worst communication blunders, tell you how to correct or avoid them, answer recurring questions, and offer goal-planning strategies you can incorporate into your daily schedule. Though some of the advice is familiar, Zoller and Preston's smart and attractive compilation offers precision, brevity and concision. getAbstract recommends their highly useful manual as a ready-reference guidebook for business newcomers and as a welcome reminder for seasoned professionals. Book Publisher: Career Press