Now in its second edition—updated and expanded to address such issues as email etiquette and Web-based marketing, communication, and job searches—the best-s

There are a lot of good books available to help people write better. They include dictionaries, usage guides, and various types of writers’ manuals – and pr

When you depend on users to perform specific actions—like buying tickets, playing a game, or riding public transit—well-placed words are most effective. But

Explains how important language is to understanding design, how a range of texts - from design criticism to instructions and labels - shape the appreciation and

Without words, apps would be an unusable jumble of shapes and icons, while voice interfaces and chatbots wouldn't even exist. Words make software human–center