Ultimate Service
Download or Read eBook Ultimate Service PDF written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle.
| Author | : Holly Stiel |
| Publisher | : Prentice Hall |
| Total Pages | : 0 |
| Release | : 1994 |
| ISBN-10 | : 0131753576 |
| ISBN-13 | : 9780131753570 |
| Rating | : 4/5 (76 Downloads) |
Book Synopsis Ultimate Service by : Holly Stiel
Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
