Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook em

This work includes a thorough treatment of the roles of our organiztional culture and leadership that provide the seedbed for quality work life. The values enca

Using an interdisciplinary approach, this book presents a wide range of methods and specific criteria for assessing hazard and exposure in the workplace environ

Internal auditing is an essential tool for managing compliance, and for initiating and driving continual improvement in any organization’s systematic HSEQ per

The costs of failure to manage health and safety successfully are high. This manual was prepared by HSE's Accident Prevention Advisory Unit as a practical guide