This is a study of what mediators actually do across agencies. The cases and settings suggest that mediator practice tends to follow predictable patterns in ter

Experienced mediators take you step-by-step through the mediation process, offering strategies to apply in particular contexts and valuable tips to help develop

"This second edition of [this title] encompasses stories from around the world. The writers (24 top international mediators) were asked to write about moving, s

A standard model for effective mediation and conflict resolution, now in an updated fourth edition, can be used in diverse environments. Original.

The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, this new, exp