Surviving Dreaded Conversations
Author | : Donna Flagg |
Publisher | : Peter Gbolagade Akintunde |
Total Pages | : 200 |
Release | : 2009 |
ISBN-10 | : 9789780071639 |
ISBN-13 | : 9780071636 |
Rating | : 4/5 (39 Downloads) |
Book excerpt: The essential guide for managers and professionals dealing with difficult workplace conversations "Surviving Dreaded Conversations" gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it's firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, "Surviving Dreaded Conversations" is packed with practical advice to help professionals get through the rough spots in the workplace.