Summary of Ian Leslie's Conflicted

Book excerpt: Please note: This is a companion version & not the original book. Sample Book Insights: #1 The internet is a medium that produces disagreement by design. People are becoming more offensive and offended, and they do less listening than they do talking. #2 The American anthropologist Edward T. Hall introduced a distinction between two types of communication culture: high-context and low-context. High-context cultures are those in which little is said explicitly, and most of the message is implied. In low-context cultures, communication is explicit and direct. #3 The world we live in today is one of high- and low-context communication. We are more temperamentally egalitarian than ever, and as a result, we are encountering more people with different values and customs. #4 The low-context shift is being accelerated by communication technologies. We are losing our ability to discern someone’s intent from their eyes, posture, and movement, and we are relying on conflict-resolution tactics that were developed for the world in which humans lived 200,000 years ago.