Serving Those Who Served

Book excerpt: Practical advice on how best to serve veterans, service members, and their families in your community, including effective ways to develop new outreach partnerships and collaborations. Whether you work in a public library, an academic library, a school library, or any other type of library, you are likely to encounter members of the veteran and military communities. This book is a starting point to help librarians, library administrators, and all library employees understand how veterans, service members, and their families can be different from other patrons, recognize important elements of military and veteran culture, and identify strategies for effectively serving the veteran and military communities. In this book, you find tips to help you determine the size and the needs of the veteran and military communities in your local area. You'll learn about some common information requests and information-seeking behavior of veterans and service members. You'll discover how to take the needs and also the unique strengths of the veteran and military communities into account when developing library outreach efforts, programs, services, and collections. And you'll gain insights to help you harness the knowledge, strengths, and experiences of the veteran and military communities in order to help them fulfill their potential as an asset to the library and to the community.