Quality Leadership Skills, 3rd Edition

Book excerpt: Would you like to really know how to empower employees to take greater charge over their careers? To teach employees how to take more responsibility for their performance appraisals? To delegate work to employees? You'll get clear direction in Quality Leadership - a practical manual that addresses today's need for quality performance and gives techniques for handling a wide array of employee problems. This how-to-do-it resource for new and future leaders explains basic leadership tasks in a simple, step-by-step manner. It is full of practical advice - not theories - and outlines clear standards of performance. Even if you have been trained - and retrained - in leadership principles, you'll pick up fresh, new techniques here. The 22 chapters show you how to handle the many day-to-day interactions that are key to empowering your employees and helping them be more productive and fulfilled. You'll gain down-to-earth, clear directions for how to: Delegate, solve problems, make decisions, plan, develop objectives with employees, conduct effective performance appraisals, manage time, conduct meetings, interview and select employees, develop employees, manage organizational transitions and lead others. The many detailed worksheets included will help you apply on the job what you learn. If you follow these standards of performance, you will become a good leader. Your organization will thank you. And so will your employees.