"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, app

In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality

Management development guide on quality control - notes the reduction in production costs resulting from the implementation of a zero- defect quality standard;

Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the et