Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and per

Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires,

There is no single methodology for creating the perfect product—but you can increase your odds. One of the best ways is to understand users' reasons for doing

"The 28th Governor General's most personal and timely book to date: a passionate and practical guide for turning empathy into action. As the world stumbles thro

In creating Harmonious Relationships you will learn how to: Build loving intimate relationship; Develop and maintain friendships; Positively influence people at