Physician's Guide to Surviving CGCAHPS & HCAHPS

Book excerpt: Take control of your patient satisfaction with the Physician’s Guide to Surviving CGCAHPS & HCAHPS by Trina E. Dorrah, MD, MPH. As patients demand more from their healthcare providers, publicly reported, standardized patient satisfaction surveys are now the norm. Despite the importance of these surveys, medical education often does not teach healthcare providers how to improve patient satisfaction and succeed with CGCAHPS and HCAHPS. That is, until now. With Dr. Dorrah’s step-by-step instructional guide, healthcare providers will learn the fundamentals of patient satisfaction, including CGCAHPS and HCAHPS survey basics, and overall tips for succeeding on patient satisfaction surveys. Doctors, physician assistants, nurse practitioners, and students alike will quickly learn how to improve their patients’ satisfaction with Dr. Dorrah’s essential Physician’s Guide to Surviving CGCAHPS & HCAHPS.