Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results
Download or Read eBook Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results PDF written by John R. Stoker and published by McGraw Hill Professional. This book was released on 2013-05-14 with total page 306 pages. Available in PDF, EPUB and Kindle.
| Author | : John R. Stoker |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 306 |
| Release | : 2013-05-14 |
| ISBN-10 | : 9780071815796 |
| ISBN-13 | : 0071815791 |
| Rating | : 4/5 (96 Downloads) |
Book Synopsis Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results by : John R. Stoker
Book excerpt: This book provides practical, proven ways to turn any sensitive, emotional, or confrontational workplace conversation into a positive exchange that benefits all. Stoker provides managers with the skills they need to ensure every conversation is directed toward fostering greater collaboration, increasing mutual respect, and improving organizational performance. Easy to remember even in the heat of tough conversations, Stoker's communication skills model is based on the principles Recognize and Suspend, Express, Ask, and Listen and Attend.
