What to say to get what you want in life's toughest situations Communicating bad news Dealing with problem people Mending damaged relationships Negotiating your

Life Scripts: A Transactional Analysis of Unconscious Relational Patterns is an exciting collection of contemporary writings on Life Script theory and psychothe

Expertly navigate any workplace conversation and come out on top When confronted with difficult situations in the workplace, many people are at a loss for words

Explains what to say and how to say it in complex, difficult, and painful situations, presenting a series of scripts that cover topics ranging from divorce or a