Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impa

The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). The 36,000 KPIs are c

Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, e

Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the libra

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and informa