Information Technology-enabled Global Customer Service
Download or Read eBook Information Technology-enabled Global Customer Service PDF written by Tapio Reponen and published by IGI Global. This book was released on 2003-01-01 with total page 300 pages. Available in PDF, EPUB and Kindle.
| Author | : Tapio Reponen |
| Publisher | : IGI Global |
| Total Pages | : 300 |
| Release | : 2003-01-01 |
| ISBN-10 | : 9781591400486 |
| ISBN-13 | : 1591400481 |
| Rating | : 4/5 (86 Downloads) |
Book Synopsis Information Technology-enabled Global Customer Service by : Tapio Reponen
Book excerpt: Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
