Information and Communication Technology for Competitive Intelligence

Book excerpt: In today's complex and dynamic world the need to be informed about what is going on in the environment of the organization is increasing rapidly. To this end, organizations implement a process called competitive intelligence. Competitive intelligence (CI) is about gathering and analyzing environmental information for strategic purposes. However, the noncritical implementation of these tools may lead to an information overload or to environmental myopia. To select the right ICT tools for CI, an organization needs to understand the role of ICT in the CI-process. Information and Communication Technology for Competitive Intelligence addresses this need. It assesses the role and possibilities of ICT in the intelligence activities from different perspectives.