Improving Service Quality in the Global Economy

Download or Read eBook Improving Service Quality in the Global Economy PDF written by Michael Milakovich and published by CRC Press. This book was released on 2005-08-03 with total page 305 pages. Available in PDF, EPUB and Kindle.
Improving Service Quality in the Global Economy
Author :
Publisher : CRC Press
Total Pages : 305
Release :
ISBN-10 : 9781040180549
ISBN-13 : 104018054X
Rating : 4/5 (49 Downloads)
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Book Synopsis Improving Service Quality in the Global Economy by : Michael Milakovich

Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su


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