Decade of Change

Book excerpt: The momentousness of change during the past 10 years has inspired the Gallup Management Journal, an online business magazine that posts articles weekly for nearly 300,000 subscribers, to review how it covered and evaluated events during this period; how it tried to make sense of rapid change right as it was unfolding; and most importantly, how Gallup’s most visionary people, as well as the great minds with whom Gallup regularly associates, helped organizational leaders navigate the most tumultuous years in memory. In these pages, you’ll find insights and wisdom into how to manage, and make the most of, change. Nobel Prize winner Daniel Kahneman probes the nature of decision-making. Lieutenant General Russel Honoré, of Hurricane Katrina fame, offers leadership lessons he applied in the crucible of crisis. Vinton Cerf, one of the creators of the Internet, tells how he’ll get six billion people online. Visionary executive Ray Anderson makes a powerful business case for environmental sustainability. Gallup Chairman and CEO Jim Clifton reveals what everyone in the globe most wants, And a host of other executives and thinkers tackle everything from mitigating the fear of layoffs, to promoting wellbeing in the workplace, to building customer engagement amid the post-crash “new normal.”