CI Changes from Suggestion Box to Organisational Learning

Book excerpt: This title was first published in 2000: A consideration of continuous improvement (CI) practice and performance. It brings together the results of a survey conducted simultaneously in a number of countries, with the express intention of building up understanding of how companies throughout the world are managing the process of implementing and, perhaps more importantly, sustaining, the process of CI. In so doing, the book offers a perspective on the similarities and differences of experience in a number of countries and sheds light on possible generic problems that managers throughout the world will have to grapple with if they are to take advantage of the true potential offered by their significant investments in human resources.