Cases in Call Center Management
Download or Read eBook Cases in Call Center Management PDF written by Richard Feinberg and published by Purdue University Press. This book was released on 2005 with total page 372 pages. Available in PDF, EPUB and Kindle.
| Author | : Richard Feinberg |
| Publisher | : Purdue University Press |
| Total Pages | : 372 |
| Release | : 2005 |
| ISBN-10 | : 1557533423 |
| ISBN-13 | : 9781557533425 |
| Rating | : 4/5 (23 Downloads) |
Book Synopsis Cases in Call Center Management by : Richard Feinberg
Book excerpt: Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
