Call Center Performance Enhancement Using Simulation and Modeling
Download or Read eBook Call Center Performance Enhancement Using Simulation and Modeling PDF written by Jon Anton and published by Purdue University Press. This book was released on 1999 with total page 148 pages. Available in PDF, EPUB and Kindle.
| Author | : Jon Anton |
| Publisher | : Purdue University Press |
| Total Pages | : 148 |
| Release | : 1999 |
| ISBN-10 | : 155753182X |
| ISBN-13 | : 9781557531827 |
| Rating | : 4/5 (2X Downloads) |
Book Synopsis Call Center Performance Enhancement Using Simulation and Modeling by : Jon Anton
Book excerpt: The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
