Benchmarks in Hospitality and Tourism
Download or Read eBook Benchmarks in Hospitality and Tourism PDF written by Sungsoo Pyo and published by Routledge. This book was released on 2013-10-14 with total page 173 pages. Available in PDF, EPUB and Kindle.
| Author | : Sungsoo Pyo |
| Publisher | : Routledge |
| Total Pages | : 173 |
| Release | : 2013-10-14 |
| ISBN-10 | : 9781136799068 |
| ISBN-13 | : 1136799060 |
| Rating | : 4/5 (68 Downloads) |
Book Synopsis Benchmarks in Hospitality and Tourism by : Sungsoo Pyo
Book excerpt: This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.
