101 Ways to Improve Customer Service
Download or Read eBook 101 Ways to Improve Customer Service PDF written by Lorraine L. Ukens and published by John Wiley & Sons. This book was released on 2007-07-13 with total page 397 pages. Available in PDF, EPUB and Kindle.
| Author | : Lorraine L. Ukens |
| Publisher | : John Wiley & Sons |
| Total Pages | : 397 |
| Release | : 2007-07-13 |
| ISBN-10 | : 9780787994822 |
| ISBN-13 | : 0787994820 |
| Rating | : 4/5 (22 Downloads) |
Book Synopsis 101 Ways to Improve Customer Service by : Lorraine L. Ukens
Book excerpt: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
