Welcome to Waiters' World

Book excerpt: Welcome to Waiters' World is a step-by-step guide to successfully waiting tables. Joël Hoachuck, who has been in the restaurant industry around the world for over 30 years, has written this guide in hopes of sharing his knowledge with the Waiters' of the World. The guide begins by covering both the psychological and ethical aspects of the waiters' interactions with customers and their coworkers. It moves into the techniques required to efficiently wait tables, showing you the tools of the trade through clear illustrations. Welcome to Waiters' World also provides an easy-to-understand overview of wine service, finishing up with a glossary of restaurant lingo and its definitions. You can then test your knowledge with a final quiz. Mastering the techniques detailed in this book will result in the waiter having confidence, maximizing sales, increasing their income and excelling at their job. Restaurant owners and managers will find this handbook to be an extremely beneficial tool, saving hours of on-site training. Everything a manager teaches is contained in this guide, including important techniques and tips that are often overlooked. The resulting professional service will be apparent, creating memorable experiences that make your guests come back for more. If your restaurant is ready to provide top notch service, or you are a waiter who wants to be at the top of your game, this book is for you!