Values-based Service for Sustainable Business
Download or Read eBook Values-based Service for Sustainable Business PDF written by Bo Edvardsson and published by Routledge. This book was released on 2008-10-31 with total page 142 pages. Available in PDF, EPUB and Kindle.
| Author | : Bo Edvardsson |
| Publisher | : Routledge |
| Total Pages | : 142 |
| Release | : 2008-10-31 |
| ISBN-10 | : 9781134047574 |
| ISBN-13 | : 1134047576 |
| Rating | : 4/5 (74 Downloads) |
Book Synopsis Values-based Service for Sustainable Business by : Bo Edvardsson
Book excerpt: This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
