This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques

This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implem

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspective

Presents the principles and applications of TQM for transformation of schools.