The Service Providers
Download or Read eBook The Service Providers PDF written by D. Yagil and published by Springer. This book was released on 2008-04-17 with total page 246 pages. Available in PDF, EPUB and Kindle.
| Author | : D. Yagil |
| Publisher | : Springer |
| Total Pages | : 246 |
| Release | : 2008-04-17 |
| ISBN-10 | : 9780230582675 |
| ISBN-13 | : 0230582672 |
| Rating | : 4/5 (75 Downloads) |
Book Synopsis The Service Providers by : D. Yagil
Book excerpt: The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
