This book is focused on quality management, and four different lenses which can be used to explore the phenomenon. It introduces emergence as a paradigm in thin

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter

The analysis of QoE is not an easy task, especially for multimedia services, because all the factors (technical and non-technical) that directly or indirectly i

This book presents the concept that quality as a keystone philosophy in today's business world can be applied to school systems as a means to improving educatio