The Perils of Un-Coordinated Healthcare

Book excerpt: This book fills the need for exposing how preventable harm is a system-wide problem and provides a step-by-step model to apply for raising process improvement to a strategic level. The approach is ideal for team training purposes: the first chapter is a patient’s case study followed by discussion questions in the second chapter; the third chapter focuses on workforce conditions; the fourth chapter is about leading change; the fifth chapter unveils a 10-step model in process improvement strategy deployment that begins with application in practice at a Wisconsin hospital; and the sixth chapter gives instruction on how to apply the 10-step model using the case study from the first section.