"That isn't what I meant!" Truly listening and being heard is far from simple, even between people who care about each other. This perennial bestseller--now rev

“Full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses.” —Adam Grant, author of Think Again and Origi

We never outgrow our need to connect with others--to feel as though we are heard and understood. That is why a sympathetic ear is such a powerful force in human

Our culture is one that speaks rather than listens. From reality TV to political rallies, there is a clamour to be heard, to narrate, and to receive attention.

When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you�