As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best

Examples of sigma use abound in the product manufacturing world. Screws and nuts really work together because product and process designers worked hard to make

Is your organization's level of innovation where you think it should be today? Now is the time to shape your future through innovation management. This book pro

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovat