How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively?

Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional

An in-depth exploration of what really lies behind our problematic behavioural patterns in the workplace, and a blueprint for the emotional skills we need to ov

Practical strategies to develop your emotional intelligence for career success Emotional intelligence refers to your skill at identifying and effectively respon

Based on the study of model programs and from hundreds of studies on the psychology of behavioral change, the 22 best-practice guidelines presented in this book