Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, an

"This book offers insights into issues, challenges, and solutions related to the successful application and management aspects of electronic business, providing

The higher education landscape is embracing the call to be innovative, yet scholars have not clearly defined what it means to innovate. Innovation is not limite

Featuring new and updated information on computer technologies, including networking and using the Internet as a necessary tool for professionals, Human Service

Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative