This book documents and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functi

This book documents and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functi

Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process causes (or may caus

From the Industrial Revolution to the age of artificial intelligence, Carl Benedikt Frey offers a sweeping account of the history of technological progress and

'Digital Labor' asks whether life on the Internet is mostly work, or play. We tweet, we tag photos, we link, we review books, we comment on blogs, we remix medi