Assessing Service Quality
Download or Read eBook Assessing Service Quality PDF written by Peter Hernon and published by American Library Association. This book was released on 2010-01-19 with total page 226 pages. Available in PDF, EPUB and Kindle.
| Author | : Peter Hernon |
| Publisher | : American Library Association |
| Total Pages | : 226 |
| Release | : 2010-01-19 |
| ISBN-10 | : 9780838910214 |
| ISBN-13 | : 0838910211 |
| Rating | : 4/5 (14 Downloads) |
Book Synopsis Assessing Service Quality by : Peter Hernon
Book excerpt: This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
