Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic

This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari

There is great consistency throughout these articles, research projects, management schemes, and standards, in and out of librarianship. Does the repetition sug

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve pr

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib