Pragmatic Variation in Service Encounter Interactions Across the Spanish-Speaking World

Book excerpt: Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World expands the study of service encounter interactions into new face-to-face and digital contexts and new (sub)varieties of Spanish. The chapters examine pragmatic variation in a range of contexts, representing ten countries and twelve (sub)varieties of Spanish. Section 1 explores macrosocial factors such as region, gender, age, and social class, while Section 2 focuses on microsocial and situational factors. Section 3 concludes the volume with theoretical and methodological contributions to the field. This volume will be of particular interest to advanced students and researchers of Spanish and Linguistics.