Power Etiquette

Book excerpt: In an era when companies are competing based on service, manners are much more than a social nicety -- they're a crucial business skill. Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In fact, good manners are good business. Power Etiquette provides quick guidance on such pertinent and timely topics as: telephone, e-mail, and Internet etiquette table manners grooming and business dress written communications gift giving resumes and interviews making introductions public speaking networking This no-nonsense "manners reference" refreshes you on everyday etiquette and makes sure you're on your best behavior.