Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniq

Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizatio

In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient s

A New York Times bestseller. “A funny, intimate, and often jaw-dropping account of life behind the scenes.”—People Nurses is the compelling story of the y

This book is designed to create a strong base of multi-talented administrators who would acquire a broad capacity to achieve operational objectives and to take