From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns.

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneu

Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a backgr

Provides a broad range of research and commentary on issues in the management of modern hotel departments for students. Covers changes in the industry reflectin

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comp