A leading expert on referral selling outlines practical steps for managers on how to generate business productively and profitably, in a guide that outlines a f

Sales success comes from real conversations with real people. In Pick Up the Damn Phone!, Joanne Black- America's leading authority on referral selling-explains

Presents advice on using Internet searching to perform successful telephone sales.

"Cold calling is the lowest percentage of sales call success. If you invest the same amount of time in reading this book as you do in cold calling, your success