Mrs. Millionaire and the Elevator Man

Book excerpt: Carlos Angelo, a sixty-two-year-old Italian man, works as an elevator operator in the Lower Manhattan neighborhood of New York City. It was his first and only job in the United States, after nearly four decades in the country. He is known throughout the company as a dedicated, loyal and likeable employee who has received numerous "Employee of the Month" awards over the years. When his employer adapted to new technologies and fired him, he became depressed. What future would he have if he didn't know how to do anything else?