Measuring and Improving Patient Satisfaction
Download or Read eBook Measuring and Improving Patient Satisfaction PDF written by Patrick J. Shelton and published by Jones & Bartlett Learning. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle.
| Author | : Patrick J. Shelton |
| Publisher | : Jones & Bartlett Learning |
| Total Pages | : 548 |
| Release | : 2000 |
| ISBN-10 | : 0834210746 |
| ISBN-13 | : 9780834210745 |
| Rating | : 4/5 (46 Downloads) |
Book Synopsis Measuring and Improving Patient Satisfaction by : Patrick J. Shelton
Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
