An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Mana

Provide a description about the book that does not include any references to package elements. This description will provide a description where the core, text-

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disc

There are many standards, methods and perhaps most confusing, but most importantly of all acronyms in use in the field of quality management, and especially so

Case study research conducted in 1981 in nine US companies and seven Japanese companies.