This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or ex

Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality

What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the qualit

Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core the