Is Quality Just a Word We Use?

Book excerpt: Quality management systems are essential for businesses to meet customer needs, ranging from product control to enterprise-wide process management. Effective management can elevate organizations to brand domination, while poor management can ruin an enterprise. This book equips quality experts with skills to champion business excellence and risk avoidance. Is Quality Just a Word We Use? The Evolution from Managing Quality to Championing Organizational Excellence explores the history and flaws of quality management, offering a career opportunity for professionals that can lead to professions as expert witnesses in products liability and organizational negligence litigation. It introduces a novel quality auditing method, focusing on forensic-level investigations and case studies to illustrate the importance of prioritizing quality in business operations. This book presents a groundbreaking model for quality professionals to drive revolutionary changes in business management, empowering them to eliminate defects and enhance their impact on business success, attracting professionals in fields such as quality assurance, quality management, risk management, and manufacturing management as well those involved in litigation.