Introduction to Type and Conflict

Book excerpt: Conflict can exist in many places and at many levels in an organization. This 48-page booklet is a must-have for practitioners looking for a conflict management model that works with type. It includes comprehensive summaries of how the 16 types contribute positively to conflict situations, what they need from others, what their blind spots are, how others perceive them, how they look under stress, what generates conflict for them, and areas for development. The booklet also offers tips on how to better approach conflict situations, communication strategies, and ways to resolve conflict in work situations.