This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in tra

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to pro

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations

This revised text takes account of recent developments in front-office operations in the hospitality sector. Key features of the new edition include a broadenin