Hospitality Experience offers students an exciting introduction to key aspects of hospitality management. The authors provide a refreshing focus on how hospital

Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human

Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of s

This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses th

Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered ins